Return Policy

Machine & Tool Store - Return Policy

1. Eligibility for Returns:

• All return requests must be submitted within 14 days of the delivery date.
• In order to be eligible for a return, the Product must be unused, unopened, and in its original packaging. 
• Proof of purchase must be required for all returns.

2. Non-Returnable Items:

• Used or Opened products.
• Personalized items or customized.
• Purchased Items on clearance or final sale.

3. Return Process:

• Contact our customer service team.
• Provide your order number, any supporting details, and reason for return.
• After reviewing your request, our team will provide instructions for returning the product.

4. Shipping Costs:

• Unless there was an error on our end (e.g., the wrong item was shipped, or the product was damaged), the customer is responsible for paying the return shipping cost.
• We advise getting shipment insurance and utilizing a trackable shipping service. Items lost in transit are not our responsibility.

5. Inspection and Processing:

• Once your return is received and inspected successfully, we will inform you of the approval or rejection of your return.
• After your return is examined and approved, you will receive an exchange or store credit within 7–10 business days.